Privacy Policy

1. Who we are

papoTrade ("we") operates the papotrade.com website and platform and is responsible for the personal data described here. You can reach us at send@papotrade.com.

2. Data we collect

Account data: your name, email address and password (stored only as a secure hash) or the sign-in provider you used.

Billing data: your plan, invoices and payment status. Payments are processed by Stripe; we never see or store your full card number.

Content you add: the assets you follow, analyses you request, chat messages, chart images you upload, trade journal entries, deposits and withdrawals you record and the MetaTrader 5 history you import.

Technical and usage data: IP address, browser and device, pages visited, errors and security logs.

Marketing source: the campaign parameters (UTM) of the link you arrived from and, if you came through a partner link, the referral code.

3. How we use it

To create and run your account, produce the AI analyses, alerts and emails you ask for, charge your plan, answer support requests, keep the platform secure and prevent abuse, improve the product and measure which campaigns bring visitors. We do not sell your personal data.

4. AI processing

To generate analyses and chat answers, the content needed for each request (market data, your question and any chart image you upload) is sent to third-party AI model providers. They process it only to return the answer, under their own data protection terms. Do not include sensitive personal information in chats or images.

5. Who we share it with

Only with service providers that help us run papoTrade: hosting and database, Stripe (payments), email delivery, AI model providers and, when enabled, analytics and advertising tools such as Google and Meta. If you signed up through a partner link, the partner is credited with the minimum information needed to calculate their commission. We may also disclose data when required by law.

6. Cookies

We use essential cookies to keep you signed in and to remember your language and date format; cookies that remember the campaign or partner link you came from (for up to 60 days); and, when enabled, analytics and advertising cookies (Google Tag Manager, Meta Pixel) to measure visits and ad results. You can block or delete cookies in your browser; essential cookies are required to sign in.

7. How long we keep it

We keep your data while your account is active. When you ask us to delete your account, we delete or anonymise your data, except records we must keep by law, such as invoices.

8. Your rights

Depending on where you live (including under Brazil's LGPD and the EU/UK GDPR), you can ask to access, correct, export or delete your data, and to object to or restrict some uses, such as marketing. Write to send@papotrade.com and we will answer within the legal deadline.

9. Security

Connections are encrypted (HTTPS), passwords are stored as hashes and access to data is limited to what is needed to run the service. No system is completely secure, so keep your password private.

10. Minors

papoTrade is for adults only (18+). We do not knowingly collect data from minors.

11. Changes

We may update this policy. The date at the top shows the latest version; important changes will be announced in the platform or by email.